StarSlots Casino Responsible Gaming
At StarSlots, we believe that gaming should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling across our entire platform, and we take that commitment seriously every single day. Here at StarSlots Casino, we provide a comprehensive suite of tools, resources, and support options designed to keep you in control of your play — because your wellbeing matters to us more than anything else.
Whether you are a casual player or someone who visits us regularly, we want to make sure that your time spent with us remains fun, safe, and within your personal boundaries. Our Star Slots platform is built with responsible gambling at its core, not as an afterthought. In this section, you will find everything you need to understand your options, set your limits, and reach out for help if you ever need it.
Our Commitment to Safer Gambling
We at StarSlots are licensed and regulated by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for non-UK customers. These licences come with strict responsible gambling obligations that we fully embrace. Our Star Slots team works continuously to ensure compliance with the highest standards of player protection, and we are proud to operate within a framework that prioritises your safety above all else.
Independent dispute resolution is also available through eCOGRA for UK customers and through the AGCC for non-UK customers — giving you additional peace of mind when you play with us at StarSlots Casino.
Tools We Offer to Help You Stay in Control
We understand that staying in control looks different for every player. That is why our Star Slots platform gives you access to a range of practical tools that you can activate at any time directly through your account. You do not need to wait — these features are available to you right now.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your StarSlots Casino account. Once a limit is in place, it takes effect immediately if you are reducing it. If you wish to increase a limit, a cooling-off period applies to ensure you have time to reflect on your decision.
Loss Limits
At Star Slots, you can also define the maximum amount you are willing to lose over a set period. This is a powerful tool to help prevent chasing losses and to keep your gambling spend aligned with what you can truly afford.
Session Time Limits
We encourage you to set session time limits on your StarSlots Casino account. You can decide in advance how long you want to play in a single session, and once that time is up, you will be reminded and given the option to stop.
Reality Checks
Our Star Slots platform can send you periodic on-screen reminders while you are playing, showing you how long you have been logged in and how much you have spent. These gentle nudges can help you stay aware of your activity and make informed choices.
Cool-Off Periods
If you feel you need a short break, you can request a cool-off period on your StarSlots Casino account. During this time, you will not be able to log in or place any bets, giving you the space to step back and reset.
Self-Exclusion
If you feel that you need a longer break from gambling, we at Star Slots offer self-exclusion options. You can exclude yourself for a set period of months or years, or choose an indefinite exclusion. Once self-exclusion is in place, we will do everything we can to ensure you cannot access your account during that period.
Additionally, through GAMSTOP, you can self-exclude from all UK-licensed online gambling operators simultaneously. We at StarSlots Casino fully participate in the GAMSTOP scheme, which is free to use and available at www.gamstop.co.uk.
Recognising Problem Gambling
We want to help you recognise when gambling may be becoming a problem. Here at Star Slots, we encourage every player to ask themselves the following questions honestly:
- Do you spend more money on gambling than you originally intended?
- Do you gamble to escape stress, anxiety, or personal problems?
- Have you tried to cut back on gambling but found it difficult to do so?
- Do you feel irritable or restless when you are not gambling?
- Have you borrowed money or sold possessions to fund your gambling?
- Has gambling caused tension or arguments in your relationships?
- Do you find yourself gambling for longer than you planned?
- Do you chase losses — gambling more to try and win back what you have lost?
If you answered yes to any of these questions, we strongly encourage you to use our self-exclusion tools and to reach out to one of the support organisations listed below. You do not have to face this alone — help is available, and we at StarSlots Casino are here to support you every step of the way.
Protecting Vulnerable Players
We take the protection of vulnerable players extremely seriously. Our Star Slots team is trained to identify and respond to signs of problem gambling. We may contact you directly if we notice patterns of behaviour that concern us, and we may apply restrictions to your account in accordance with our regulatory obligations.
We at StarSlots Casino operate a strict verification process. We verify the age and identity of all players before any deposits are made, and we will never knowingly allow anyone under the age of 18 to open an account or gamble on our platform.
Protecting Minors
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling sites. Tools such as GamBan, Net Nanny, and Betfilter can help you block gambling content across your devices, keeping children safe.
Support Organisations We Recommend
If you or someone you know needs help with gambling-related issues, we encourage you to reach out to the following trusted organisations. These services are independent, confidential, and free of charge:
| Organisation | Contact | Who They Help |
|---|---|---|
| GamCare | 0808 8020 133 / gamcare.org.uk | Advice and support for problem gamblers |
| Gamblers Anonymous | gamblersanonymous.org.uk | Peer support and 12-step recovery |
| BeGambleAware | begambleaware.org | Information and referral to treatment |
| GamBan | gamban.com | Software to block gambling on devices |
| GAMSTOP | gamstop.co.uk | National self-exclusion for UK operators |
| National Gambling Helpline | 0808 8020 133 (free, 24/7) | Immediate confidential support |
Our Safer Gambling Team
Here at Star Slots, our dedicated safer gambling team is available to assist you with any concerns related to responsible gaming. While we currently offer support via email rather than live chat, we want to assure you that every message is treated with care and urgency.
- General Support: support@jumpmangaming.com
- Complaints: complaints@jumpmangaming.com
- Safer Gambling Enquiries: customercare@jumpmangaming.com
Do not hesitate to reach out to us at StarSlots Casino if you have any questions about your account limits, self-exclusion options, or if you simply need to talk through your situation. We are here to listen, and we will always respond with empathy and without judgement.
Our Responsible Gaming Principles
At Star Slots, we operate according to a clear set of principles that guide everything we do when it comes to responsible gaming:
- We treat gambling as entertainment, never as a way to make money.
- We never market to or knowingly allow access for anyone under 18.
- We provide transparent information about odds, risks, and the nature of chance.
- We offer meaningful, effective tools to help players manage their activity.
- We cooperate fully with national self-exclusion schemes, including GAMSTOP.
- We train our team to identify and respond to signs of gambling harm.
- We work with regulators, including the UKGC and AGCC, to uphold the highest standards.
New players are always welcome to explore our platform responsibly. You can get started with a quick sign up and take advantage of our available bonuses — all within a safe and regulated environment.
FAQ
How do I set a deposit limit on my Star Slots account?
You can set or adjust your deposit limits by logging into your account and navigating to the responsible gambling or account settings section. Changes that reduce your limits take effect immediately. Increases are subject to a reflection period as required by our licence conditions.
How do I self-exclude from StarSlots Casino?
To self-exclude, please contact our safer gambling team directly at customercare@jumpmangaming.com. You can also self-exclude from all UK-licensed operators simultaneously by registering with GAMSTOP at www.gamstop.co.uk — a service we fully support and participate in.
Can I reopen my account after self-exclusion?
If you have chosen a fixed-term self-exclusion, your account will not be reopened before the exclusion period ends. After the period has passed, there is an additional cooling-off period before access can be reinstated. We at Star Slots take these boundaries very seriously, and we will always err on the side of caution when it comes to your wellbeing.
What should I do if I think a family member has a gambling problem?
We recommend reaching out to GamCare or Gamblers Anonymous, both of which offer support not just to those affected by problem gambling directly, but also to friends and family members. Our StarSlots Casino team can also advise on steps you can take, including requesting that a third party be blocked from accessing an account where there are safeguarding concerns.
Content updated: July 23, 2026